Man takes all complaints seriously and is committed to dealing with any complaints raised objectively and in a timely manner.
Upon receipt of a complaint, it is investigated promptly, diligently and impartially. Our aim is to provide a response as soon as possible. However, in certain cases a longer investigation may be required. In such circumstances, we will keep you informed of our progress and provide you with a response timeline.
If you wish to raise a complaint in relation to a fund, please contact the relevant entity below. Alternatively, please complete the “Get in Touch” form which can be located on this page.
United Kingdom
Authorised Corporate Director:
Man Fund Management UK Limited
Riverbank House,
2 Swan Lane,
London EC4R 3AD,
United Kingdom
Ireland
Manager:
Man Asset Management (Ireland) Limited
70 Sir John Rogerson's Quay,
Grand Canal Dock,
Dublin 2,
Ireland
Complaints Handling Procedure (in English)
Luxembourg
Management Company:
Waystone Management Company (Lux) S.A.
19, rue de Bitbourg,
L-1273 Luxembourg,
Grand Duchy of Luxembourg
For any other query relating to an entity not listed hereabove, please contact your sales representative.
Following receipt of a complaint and upon completion of our investigation, we will send you a final response setting out our position on the complaint. If you are not satisfied with the final response received, you may be able to refer your complaint to an Alternative Dispute Resolution Authority (ADR). Further details of the availability of an ADR will be provided to you upon request or when responding to a complaint.
We note the following ADR bodies in the United Kingdom, Ireland and Luxembourg:
United Kingdom
Financial Ombudsman Service
Exchange Tower,
London E14 9SR,
United Kingdom
www.financial-ombudsman.org.uk
Ireland
Financial Services and Pensions Ombudsman / An tOmbudsman Sheirbhísí Airgeadais agus Pinsean
3rd Floor Lincoln House,
Lincoln Place,
IE-Dublin 2
www.fspo.ie/
Luxembourg
Commission de Surveillance du Secteur Financier (CSSF)
283, route d’Arlon,
LU-2991 Luxembourg,
Grand Duchy of Luxembourg
www.cssf.lu/en/
By way of information, if you are based in the EEA, you may be able to access additional information in relation to local ADRs and find a complaint form in your local language on the Financial Dispute Resolution network (FIN-NET) section of the European Commission website.
If you have a suggestion on how we can improve, or would like to submit a complaint, please complete the form below. Alternatively, you can contact your usual Man contact who will forward the issue to the relevant internal persons.
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