In light of the current COVID-19 pandemic, please note that we remain open for business but some of our offices are currently physically closed and staff are working remotely. If you need to get in touch with us, please use your regular means of contact.

Shanghai
Man Investment Management (Shanghai) Co. Ltd.
Room 1817
222 Yan An Road East
Huangpu District
Shanghai, PRC
China
Tel: +86 (21) 6193 3514
Charlotte
Man Global Private Markets (USA) Inc
Morrison Boulevard 6836
Suite 430
Charlotte, NC 28211
United States of America
Tel: +1 (980) 321-7560
Liechtenstein
Man (Europe) AG
Austrasse 56
9490 Vaduz
Liechtenstein
Tel: +423 375 1045
Boston
Numeric Investors LLC
200 Pier 4 Boulevard
Fifth Floor
Boston, MA 02210
United States of America
Tel: +1 (617) 897 7800
Switzerland
Man Investments AG
Huobstrasse 3
8808 Pfäffikon SZ
Switzerland
Tel: +41 55 417 60 00
Hong Kong SAR
Man Investments (Hong Kong) Limited
Suite 2206, Man Yee Building
68 Des Voeux Road Central
Hong Kong SAR
Tel: +852 2230 7231
Japan
Man Group Japan Limited Tokyo Branch
27th Floor, Akasaka Biz Tower
5-3-1, Akasaka, Minato-ku
Tokyo 107-6327
Japan
Tel: +81 (0)3 6441 2460
New York
Man Investments Inc
452 Fifth Avenue
27th floor
New York, NY 10018
United States of America
Tel: +1 (212) 649 6600
Australia
Man Investments Australia Limited
Level 27, Chifley Tower
2 Chifley Square
Sydney NSW 2000
Australia
Tel: +61 2 8259 9999
Fax: +61 2 9252 4453
Email: [email protected]

Contact details for enquiries related to recent media reports:
Email: [email protected]
Tel: 00 612 825 999 09

Shareholder in Man AHL Gold (AUD), Man AHL Diversified (AUD) and/or Man OM-IP funds:
BNY Mellon (Fund administrator)
Toll Free Australia: 1800 875 226
Toll Free New Zealand: 0800 880 020
International phone number: (852) 2840 2628
[email protected]

Unitholder in Man AHL Alpha (AUD) and/or Man Diversified Alternatives:
OneVue (Fund administrator)
Phone Within Australia: 02 8255 2569
International Phone : +61 2 8255 2569
[email protected]
London Head Office
Riverbank House
2 Swan Lane
London, EC4R 3AD
United Kingdom
Tel: +44 (0) 20 7144 1000
 

Telephone calls may be recorded for regulatory and monitoring purposes.

 

Complaints & Feedback

Man takes all complaints seriously and is committed to dealing with any complaints raised objectively and in a timely manner.

Upon receipt of a complaint, it is investigated promptly, diligently and impartially. Our aim is to provide a response as soon as possible. However, in certain cases a longer investigation may be required. In such circumstances, we will keep you informed of our progress and provide you with a response timeline.

If you wish to raise a complaint in relation to a Fund, please contact the relevant entity hereunder in charge of the management of the Fund. You may also request a copy of the complaint handling procedure which is available in English. Please find a link below to our complaints form should you wish to do same:

United Kingdom

Authorised Corporate Director:

Man Fund Management UK Limited

Riverbank House,

2 Swan Lane,

London EC4R 3AD,

United Kingdom

 

Ireland

Manager:

Man Asset Management (Ireland) Limited

70 Sir John Rogerson's Quay,

Grand Canal Dock,

Dublin 2,

Ireland

 

Luxembourg

Management Company:

Waystone Management Company (Lux) S.A.

19, rue de Bitbourg,

L-1273 Luxembourg,

Grand Duchy of Luxembourg

 

For any other query relating to an entity not listed hereabove, please contact your sales representative.

Following receipt of a complaint and upon completion of our investigation, we will send you a final response setting out our position on the complaint. If you are not satisfied with the final response received, you may be able to refer your complaint to an Alternative Dispute Resolution Authority (ADR). Further details of the availability of an ADR will be provided to you upon request or when responding to a complaint.

We note the following ADR bodies in the United Kingdom, Ireland and Luxembourg:

United Kingdom

Financial Ombudsman Service

Exchange Tower,

London E14 9SR,

United Kingdom

www.financial-ombudsman.org.uk

 

Ireland

Financial Services and Pensions Ombudsman / An tOmbudsman Sheirbhísí Airgeadais agus Pinsean

3rd Floor Lincoln House,

Lincoln Place,

IE-Dublin 2

www.fspo.ie/

 

Luxembourg

Commission de Surveillance du Secteur Financier (CSSF)

283, route d’Arlon,

LU-2991 Luxembourg,

Grand Duchy of Luxembourg

www.cssf.lu/en/

 

By way of information, if you are based in the EEA, you may be able to access additional information in relation to local ADRs and find a complaint form in your local language on the Financial Dispute Resolution network (FIN-NET) section of the European Commission website.

If you have a suggestion on how we can improve, or would like to submit a complaint, please complete the form below. Alternatively, you can contact your usual Man contact who will forward the issue to the relevant internal persons.

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Many thanks.