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Man takes all complaints seriously and is committed to dealing with any complaints raised objectively and in a timely manner.

Upon receipt of a complaint, it is investigated promptly, diligently and impartially. Our aim is to provide a response as soon as possible. However, in certain cases a longer investigation may be required. In such circumstances, we will keep you informed of our progress and provide you with a response timeline.

If you wish to raise a complaint in relation to a fund, please contact the relevant entity below. Alternatively, please complete the “Get in Touch” form which can be located on this page.

For any other query relating to an entity not listed hereabove, please contact your sales representative.

Following receipt of a complaint and upon completion of our investigation, we will send you a final response setting out our position on the complaint. If you are not satisfied with the final response received, you may be able to refer your complaint to an Alternative Dispute Resolution Authority (ADR). Further details of the availability of an ADR will be provided to you upon request or when responding to a complaint.

We note the following ADR bodies in the United Kingdom, Ireland and Luxembourg:

By way of information, if you are based in the EEA, you may be able to access additional information in relation to local ADRs and find a complaint form in your local language on the Financial Dispute Resolution network (FIN-NET) section of the European Commission website.

If you have a suggestion on how we can improve, or would like to submit a complaint, please complete the form below. Alternatively, you can contact your usual Man contact who will forward the issue to the relevant internal persons.